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This
section answers your basic questions about CCAvenue. This
page is primarily intended for existing Sub-Merchants who
have technical questions about CCAvenue. For new client information,
we suggest you start with the 'Why CCAvenue?' Section for
a better introduction to our services.
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About
CCAvenue as a payment gateway
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Advantages of CCAvenue to you as a seller
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CCAvenue
convenience for your customers
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Signing
up for a new CCAvenue Account
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Managing
your CCAvenue Account : Export
Procedures and Indian Laws related to Internet Credit Card Sales
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Technical,
Security and other issues
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Billing
in foreign currency on the website
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CCAvenue:
an Online service
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Maintaining
your CCAvenue.com Account
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About
CCAvenue as a payment gateway
What is CCAvenue?
CCAvenue is a Commerce Service Provider, authorized as a Master
Merchant, by Indian financial institutions, to appoint Sub
Merchants, to accept and validate Internet payments via credit
card, and Net banking facilities from the Sub Merchant's (your)
customers in real-time. We provide a secure link between your
website, various credit card issuing institutions, acquiring
Banks and the payment gateway providers. Please Note: At present,
CCAvenue offers these payment services, exclusively for websites
owned by Indian entities only.
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What is a payment gateway?
A payment gateway is a software program integrated to a merchant's
website to transmit transaction data to the credit card /
Net Banking acquirer for authorization and settlement. Merchants
gain the ability to perform real-time credit card authorizations
from a web site over the Internet. Customers can pay for purchases
across the Internet through credit cards within seconds, after
the gateway obtains authorization from the credit card institutions.
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What does CCavenue do?
CCAvenue provides complete, simple and secure online
payment gateway services and e-business solutions to Indian
websites, with real time credit card and Net Banking transaction
validation. This enables the websites to transact and accept
payments online and in real time.
What
are the types of web / integration interfaces offered by
CCAvenue? Does my customer get to see pages which have the
look and feel of my website?
CCAvenue
offers you (the Sub Merchant) two interfaces to choose from:
Variable Amount Interface and Shopping Cart Interface. These
interfaces can be seamlessly integrated with your Site.
a) Variable Amount Interface : Use this interface
if you have already developed your shopping cart and you
need CCAvenue.com exclusively for final amount authorization.
The customer finishes shopping on your site; and you just
forward the final amount to the CCAvenue 'secure server
final payment check out' page. Your customer then enters
his/her credit card or Net Banking selection and shipping
information to complete the sale. The full transaction flow
from your site to the CCAvenue site to the payment gateway
is explained in detail through the following formats:- flash,
demolink
, livelink)
& flowchart (below)
b) Shopping Cart Interface :If you have not yet developed
a shopping cart for your website or you do not want to spend
your precious resources on designing one, then this interface
is just right for you. Use the readymade Shopping cart provided
by CCAvenue; which can be customised to match the look and
feel of your site. At the top of the shopping cart, simply
put up your industry standard 468 x 68 banner, customize the
background colour to match that of your website, add the links
and give it a total look and feel of continuity of your site.
On your site, list your product or services and insert an
'Add To Cart' button next to this list. CCAvenue provides
these buttons along with snippets of HTML code. Once your
customer clicks on the 'Add to Cart' button, he is seamlessly
taken to your customised Shopping Cart hosted on CCAvenue's
secure server. Here he has the option of paying up and finishing
the transaction OR adding more items from your site. Customers
can select products for purchase and add them to a virtual
"Shopping Cart" on CCAvenue secure server. When he has finished
shopping, the customer clicks the 'Checkout' button, enters
his/her credit card and shipping information to complete the
sale. The full transaction flow from your site to the CCAvenue
site to the payment gateway is explained in detail through
the following formats:- flash,
demolink,livelink
& flowchart (below).
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Advantages
of CCAvenue to you as a seller
Why Should I Choose CCavenue?
Whatever the size of your e-business, CCAvenue has a solution
for you. The CCAvenue system is flexible enough to suit your
requirements. To provide you and your customers a secure shopping
environment, CCAvenue offers the highest level of SSL encryption.
Precise merchant id's selected by you are used throughout
the system to ensure that transactions arriving at a gateway
are from an identifiable merchant, and that any information
passed back to the merchant is from a CCAvenue gateway.
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What are the advantages of CCAvenue payment gateway to
me as a Sub-merchant?
CCAvenue offers you the following benefits regardless
of the size of your e-business: Secure links between your
Customer, your site, CCAvenue Payment Gateway and the Acquiring
Banks and also secure links between your customer, CCAvenue
and various National and International banks offering Net-banking
facilities. No merchant account required. Your Indian customers
pay in Indian Rupees. (And not from their forex allowance
of US$ 5,000/- if you billed them through a foreign payment
gateway)Fast and efficient Set Up. (You can go live from sign-up
to first transaction in 4 days.) Fast and efficient credit
card processing (entire process takes less than 15 seconds)
Powerful and informative range of real-time reports Weekly
settlement of your payments, accompanied by a host of value
added features (link) Integrates with any kind of shopping
cart. Credit cards bearing - "Valid in India & Nepal only"
also processed. According to a recent survey, 70% of the credit
cards issued in India are still not accepted by foreign Payment
Gateway Service Providers, as these cards are not globally
valid. As a sub-merchant on CCAvenue, you can now accept these
credit cards along with the globally valid cards of your international
customers. Up-to-date technology: CCAvenue services are constantly
upgraded and updated with cutting edge technology and hence
there is no need for you to upgrade any of your hardware or
software. Just by being a CCAvenue merchant, you automatically
benefit from these advancements. (To See our cost effectiveness
as comparred to other service providers, clickon the following
link for the comparative analysis)
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CCAvenue
convenience for your customers
CCAvenue convenience for your customers.
- Which
credit cards and Net Banking facilities can my customers
use to purchase on my web site? Does CCAvenue offer a
fail-safe back-up redundancy for Visa & MasterCard processing?
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Any MASTERCARD, VISA, JCB, Diners Club, Citibank E-cards
and AMERICAN EXPRESS credit cards issued anywhere in the
world. HDFC Bank, Citibank, Centurion Bank, ICICI Infinity,
IDBI and UTI Bank net banking clients can now also pay
you online. CCAvenue will also shortly offer Federal Bank
and Global Trust Bank net banking facilities as a debit
payment option, for your customers. CCAvenue is the worlds'
first and only payment gateway solutions provider to offer
such a wide bouquet of debit options, through the online
net banking interface. Visa
& MasterCard being the more popular online cards, CCAvenue
ensures that at any given time there is always at least
one gateway available to process them. Integrating with
two distinctly separate banks for simultaneously processing
these credit cards transactions i.e. Citibank N.A. and
ICICI Bank Ltd, ensures such an availability. This is
a feature not available with any payment gateway solution
provider elsewhere in the asian region.
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Signing
up for a new CCAvenue Account
How long will it take for my application to be processed?
What is the procedure followed by CCAvenue after I sign up?
What is the minimum balance I have to maintain in my CCAvenue
account?
After you sign up online, our internal business and security
team scrutinize your application. This takes about 24 - 48
hrs. On approval, you will receive an e-mail from CCAvenue
containing the good news and a link to CCAvenue's payment
page from where you can pay CCAvenue's set-up fees either
by credit card or demand draft or even a local / at par cheque.
The approval email will also contain a list of documents required
by us to validate your business. You will also have to download
the CCAvenue Client Agreement
, print it out Rs. 100/- stamp paper, get it signed by Authorized
personnel of your firm/company and courier/hand deliver it
to AVENUES (INDIA) PVT. LTD., Plaza Asiad, Second Floor, Santa
Cruz (West), Mumbai 400054, India. We expect that you would
complete all of this procedure within seven days of receipt
of formal approval from us. Your account with CCAvenue will
only be activated on receipt of all of the above. Email notice
of activation of the account will be set to the registered
email address. Merchants can go live within 4 days of sign-up
should they so desire. CCAvenue follows a policy akin to a
bank account. We pay-out all funds over the first Rs 1,000
accumulated into your sub-merchant account. We expect you
to maintain a minimum balance of Rs 1,000/- to keep your account
going. On closure of the account with us this amount is refundable
after 180 days of the last transaction, as this is the period
for which a sub-merchant is liable for chargebacks for Internet
related credit card transactions.
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What does CCAvenue facilities cost me? Are there any
hidden charges?
Unlike financial institutions that demand huge upfront fees
and lien deposits CCAvenue's charges are affordable for
all types of business.
For Sub-Merchants with an established e-commerce presence
or those confident of a huge volume we recommend our premium
account. This is available for a one-time setup fee of Rs.
20,000 (to be paid at the time of registering) and an annual
software upgradation charge of Rs 2400/- (at the begining
of every financial year 01 April subsequently).
The transaction discount rate on a credit card transaction
is 5% per transaction, with no minimum or maximum transaction
value or monthly guaranteed volume. (Which means that for
each transaction of Rs 100/- of gross value processed on
your behalf by CCAvenue, you will receive Rs 95/- as payment
in hand)
The transaction discount rate for a net-banking debit transaction
is 4% per transaction, with no minimum or maximum transaction
value or monthly guaranteed volume. (Which means that for
each transaction of Rs 100/- of gross value processed on
your behalf by CCAvenue, you will receive Rs 96/- as payment
in hand)
For
Sub-Merchants with a new e-commerce presence or those just
"testing the waters" we recommend our economy account. This
is available for a one-time setup fee of Rs. 5,000 (to be
paid at the time of registering) and an annual software
upgradation charge of Rs 1,200/- (at the beginning of every
financial year 01 April subsequently).
The transaction discount rate on a credit card transaction
is 7% per transaction, with no minimum or maximum transaction
value or monthly guaranteed volume. (Which means that for
each transaction of Rs 100/- of gross value processed on
your behalf by CCAvenue, you will receive Rs 93/- as payment
in hand)
The transaction discount rate for a net-banking debit transaction
is 4% per transaction, with no minimum or maximum transaction
value or monthly guaranteed volume. (Which means that for
each transaction of Rs 100/- of gross value processed on
your behalf by CCAvenue, you will receive Rs 96/- as payment
in hand)
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Managing
your CCAvenue Account :
Export
Procedures and Indian Laws related to Internet Credit Card Sales
Is
it possible to change the "Pay To" details and upgrade the
"Account Type" from Economy to Premium?
In order to change "Pay to" details, you have to mail the
administrator of CCAvenue via the "Help Desk" interface available
on the website. You will receive a mail from the administrator
as soon as the new "Pay to" details are approved. You have
to sign a new agreement for the new "pay to" detail, to take
effect. In order to change the "Account type", a Merchant
may change/upgrade only from economy to premium type (by paying
the up gradation fee of INR 15,000) and not vice-versa. The
new account settings will reflect as soon as the excess fee
payment is cleared and will be applicable from the next weekly
payment cycle. The Sub Merchant does not have to make any
changes on his site for the new settings to take place.
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Is it possible to sell my product and service in more
than one currency? How is the charge reflected in my customers'
credit card statement? Does CCAvenue issue me a F.I.R.C
(Foreign Inward Remittance Certificate) for all my overseas
sales?
You
may represent your product pricing in any number of currencies.
At the end of the transaction when your client has to checkout
to the CCAvenue payment option page, we require that the
payment amount is in INR equivalent only. This is because
we do not process the final payment in any other currency
but INR as we are subject to such RBI rules and Regulations.
You need not create a different set of shopping cart links.
Example:
Let us assume you are keen to sell a product at US$ 10/-
to a prospective US customer and feel that it is an attractive
price for your product. So you represent US$ 10 on your
web page. When the customer completes his shopping and the
data of your shopping cart is to be sent to the CCavenue
pay page you need to ensure that you have converted this
amount to INR.
What benchmark to use? No genius in the world can predict
at what exchange rate (INR >< US$) rate the end customer
is going to get his credit card bill as this fluctuates
by the minute. So to play safe ensure that no matter what
happens the end customer should not see any amount over
US$ 10/- on his credit card billing statement.
How
does one do this?
Lets
say the US$ rate today for INR is INR 48.50 = US$ 1. You
should take a benchmark of INR 48.0 = US$ 1. Which means
that even if the clients' bank is actually using the exchange
rate INR is INR 48.50 = US$ 1 the client will only be billed
US$ 9.89 / and not the US$ 10/- which he agreed to pay you.
(This is arrived at by US$ 10 x 48.0 = INR 480 / 48.5 =
9.89)
Off course you will have to constantly monitor that INR
>< US$ rate of exchange and ensure that at any given time
the difference parameter is maintained. However one great
factor which works in your favor constantly is the fact
that the US$ is constantly appreciating against the INR
so even if you do not change or monitor your differential
factor for small changes you will still land up charging
the customer a little lesser in US$ than that he was shown
the bill for. However you must also ensure that you do not
under price yourself on the exchange rate too much and do
upwardly revise your INR calculation if there is a huge
jump in the exchange rates, so that this jump can add to
your profitability.
Therefore when you throw the final amount of your shopping
cart onto the CCavenue pay page, you need to convert this
amount at a fixed rate into INR and throw the INR amount
only. Your buyer from outside India will see the INR amount
on this CCAvenue page (which offers multiple payment options).
He will also be told that if he wants to view this INR amount
in his local currency he could also use the live CCAvenue
currency converter link. This would show him the approximate
amount in his local currency, which would be billed to his
credit card statement at the time of that precise particular
transaction. Your customer will be billed in his local currency
in his card statement.
RBI insists that Merchants in India settle transactions
in INR only and the respective banks give a foreign exchange
inward remittance certificate (F.I.R.C.), which we (CCAvenue)
then pass on to you (Our Sub Merchant). This takes care
of the Income Tax part of things, to enable you to claim
exports benefits under section 80 HH of the Income Tax Act.
CCAvenue will issue you a FIRC (Foreign Inward Remittance
Certificate) for all overseas transactions done. This will
be issued on a quarterly basis. A small documentation fee
may be levied.
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What is the export procedure related to Internet sales?
Basically the transactions received over the Internet can
be divided into the following classes.
a) Export as Gift Shipment - No SDF or GR is required unto
a value of Rs 1,00,000 (Please download rbi_rules_exports.pdf)
b) Exports in normal course without SDF or GR if the exporter
gives a declaration that the value does not exceed Rs 25,000
per shipment. (Please download rbi_rules_exports.pdf)
Please also download and check out rbi_guidelines_for_export_receipts.pdf,
in which it is stated that credit card, as a means of payment,
is acceptable for export of goods and/ or services.
Also Click
here ,to Download the AP (DIR Sense) Circular No.53
(June 27,2002) Issued by the Reserve Bank of India, regarding
the Use Of Credit Cards.
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Courier Export Procedure:
If you have goods on which you intend to claim duty drawback
benefits or import license benefits or any other benefits
that relate to the Ministry of Commerce then it is important
that exports be carried out with an SDF and regular shipping
bills as well as the courier endorsed House Airway Bill which
clearly shows your consignment number marked. All of these
documents should be attested by the customs authorities and
provided to you by the courier company.
Please do also note that for the purpose of claiming export
performance for Income tax benefits under section 80 HHC,
you only need to provide an FIRC certificate, which proves
that the foreign exchange has been earned. This has to be
certified by a CA. CCAvenue will provide you the FIRC( Foreign
Inward Remittance Certificate) for all your transactions which
are through your Non-Indian customers.
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Whose name will appear in my customers' credit card statement?
Your customer's credit card statement will be billed as CCAvenue.com
or Avenues (I) Pvt. Ltd. During the transaction and after
successful payment we make it amply evident to your customer
(on the pay page and by a confirmation e-mail) that his credit
card statement will reflect the charge as this.
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What is a credit card chargeback? What is CCAvenue's
credit card chargeback policy?
A refund that is forced by a credit cardholder's credit
card company is known as charge back. This occurs when a
cardholder decides to formally dispute a charge on his/her
credit card bill, usually because someone else fraudulently
used that card number.
Credit Cards Permit Chargebacks As per VISA & MASTERCARD
rules any online transaction can/may also be revoked or
refuted by a customer to a Sub Merchant via his card-issuing
bank for the following reasons. This is allowable for up
to 6 months from date of the transaction.
a) The Sub Merchant has not shipped the goods or delivered
the promised service.
b) The Sub Merchant has taken back the goods /cancelled
the services but not yet issued a refund on the credit card.
c) The cardholder's credit card has been fraudulently used
by someone else to procure goods and services - without
knowledge or prior agreement of the cardholder.
CCAvenue's payment gateway service provider, ICICI Bank
and Citibank, have state-of-the-art fraud screening capabilities
to reduce risks. However, if any chargeback is reported
by the cardholder, you (sub-merchant) will be liable to
pay the amount back to CCAvenue or it will be adjusted with
the current balance of your account with CCAvenue; or you
will be liable to refund back the disputed amount back to
CCAvenue. Please note that this practice is universal and
is followed by all payment gateway service providers the
world over. CCAvenue has also an in-house team, which will
screen all the transactions. Please see the section on fraud
reduction tips for more information.
In cases which prima facie look fraudulent, the same will
be referred back to payment gateway for a further thorough
authorization and if it is still authorized then CCAvenue
will forward the transaction to the Sub Merchant so as to
enable him/her to use his/her judgment whether or not he
wants to execute the order or not. The chargeback disputes
are normally less than 1% of the total transactions in a
year.
a) Sub Merchant should keep complete proof of goods being
shipped. This could be in the form of a Courier consignment
note or Receipt from the final consignee.
c) The Sub Merchant can prove that the customer was informed
in advance about refunds / return of goods for replacement
faulty goods.
A CHARGEBACK CAN ONLY BE REVERSED IF THE CREDIT CARD
HOLDER FORMALLY INFORMS HIS/HER BANK OR CREDIT CARD ISSUING
INSTITUTION THAT HE/SHE WILL ACCEPT THE DISPUTED CHARGE.
Fraudulent use of a credit card on the Internet is always
at the risk of the Sub Merchant.
Sub Merchants should keep an internal benchmark for the
level of transaction for which he will take a risk, without
asking for additional documentation from a customer.
Example: ABC Shops has internally set a per transaction
limit of Rs 30,500/-. Which means that up to Rs 30,500/-,
ABC Shops will process an order without asking the customer
to provide additional proof. If the transaction amount is
more than the internal benchmark of Rs. 30,500/- then poof
is required for:
a) That this customer owns the credit card he is using.
b) He is who he says he is. (ID)
So ABC Shops asks any customer who does a transaction
over Rs 30,500 to send by fax the following:-
a) The last statement he received from the credit card company,
which clearly shows his credit card billing address as well
as the credit card number. b) A copy of his driving license
/ national identity card / PAN No. / Passport which proves
he is the person who has placed the order. When ABC Shops
has these documents, then they can go ahead with the customer
without any doubts knowing full well that no fraudulent
usage is taking place of the credit card being used for
the purchase of their goods or service.
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What
is "Authorise and Capture" facility? Why shaould merchants ship
the products within 12 days and capture their order amounts
from their CCAvenue account backend?
Once a transaction of say Rs. 10,000/- comes from your site
and forwarded to the gateway and authorized in real time, it
means that Rs. 10,000/- of your customers credit card is blocked
from his credit card limit that he enjoys for a period of 13
days. For eg. If you customers credit card has a credit limit
of Rs. 40,000/-, Rs. 10,000 will be blocked for your transaction
for a period of 13 days from the time of the transaction from
your site. Your customer after doing transaction from your site,
will have only a credit card limit of Rs. 30,000/- left. This
Rs. 10,000 that is blocked for 13 days will not be reflected
in his credit card statement until unless you capture the order
from your CCAvenue account backend, only after which it will
be reflected in his credit card statement. Therefore you have
to ship your order within 12 days and capture the amounts from
your CCAvenue account backend. If you dont capture within 12
days, the transaction automatically evaporates from the payment
gateway system on the 13th day and the credit card limit of
Rs. 40,000/- is restored to your customers credit card. You
cannot block your customers card forever. This facility helps
Merchants in a way that if they want to cancel or do partial
capture within 12 days of the receipt of the order, then they
do not have to pay any cancellation charges of 5% on the cancelled
amounts. Before the introduction of this facility, merchants
had to pay cancellation charges for orders they could not fullfill.
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What are CCAvenue's refund and end customer dispute policies?
CCAvenue maintains a customer-friendly refund policy. This
keeps our administrative costs under control in two ways:
First, it reduces the amount of time spent researching customer
inquiries; and secondly, it reduces the occurrence of chargeback
disputes. (A chargeback dispute is a refund that is forced
by the customer's credit card company.)
Granting Refund to customer:-
In most situations when a customer asks for a refund, we want
to try our best to grant that refund. Here are some guidelines
on our refund and dispute policies: The Seller sets a time
limit: The sub-merchant is required to set the refund time
limit on his/her site depending on the goods sold on his/her
site. If a customer is dissatisfied with a product that he/she
has ordered, the client should accept the product back and
grant a refund. If desired, a client may specify that shipping
charges are not refundable; however we would prefer to refund
the shipping charges as well.
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Can
I cancel an order that I have received from my customer? Will
I be liable to pay any cancellation fees?
A
Sub Merchant can cancel an order with out any Service fees being
charged only as long as the order is cancelled in the window
period (this period is fixed by CCAvenue which is currently
set at twelve days). If the sub merchant fails to either capture/cancel
in the window period, transaction becomes invalid. Note: This
option is not available for payment by Direct Debit cards In
case of debit in ICICI net banking account, a refund will be
made only if the order is cancelled within 10 days, from the
date when the order is placed. |
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Technical,
Security and other issues |
When is a successful transaction eligible for payment? What
action is required by a sub-merchant to enable CCAvenue to
process a scheduled payout? What payout schedule does CCAvenue
currently follow?
ransactions
processed by credit card through CCAvenue are always presented
to the sub-merchant in the "pending" mode. Which means that
the sub-merchant is guarenteed that the customers card is
good / credit worthy for the amount of that transaction for
the next 12 days. During this period of 12 days the sub-merchant
has to perform any one of the following actions.
a) He may decide not to fulfill the order and mark it as cancelled.
b) After arriving at a consensus with the buyer decide to
ship part of the ordered goods and claim only an amount equal
to the shipped order.
c) Ship all of the ordered goods and claim the entire value
of the transaction.
If the sub-merchant is confident of shipping the goods after
a period of 12 days ( and has the agreement of the customer
for this) he may go ahead and capture the amount, and subsequently
ship the goods as per their agreement. Should the sub-merchant
subsequently fail to do this and wish to refund the amount,
the charge of 7% or 5% will have to be borne for the gateway
usage. Once the capture / fulfillment process has been completed
by the sub-merchant CCAvenue's accounts department will process
all such "captures" undertaken till mid-night of Thursday
and process payments to reach the sub-merchants' account by
direct credit / office by an at par cheque on the following
Monday.
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Is CCAvenue more secure than other Payment Service Providers?
Yes
- CCAvenue uses secure servers throughout. Contrary to media
myth, computer-to-computer transactions using secure servers
are generally considered very safe indeed - certainly as safe
as, or even safer than, transactions which rely on signatures
on bits of paper or card details dictated across a potentially
open telephone lines. CCAvenue contains a number of features
designed for e-commerce security across the Internet. Combined,
these features make CCAvenue many times more secure than other
"distant" users of a credit or debit card, such as telephone
or mail order and of course, its competitors. CCAvenue adopts
stringent security measures to ensure that critically sensitive
information, such as your customer's personal information, is
protected. For ultimate data security CCAvenue follows the policy
of making end customers place their credit card numbers and
bank account details directly onto the secure web pages provided
on Payseal.com and citibank.co.in and the various Net Banking
interfaces.
Authorization by ICICI's Payseal and Citibank secure
gateways
All your customers' credit card Authorization is done using
ICICI's E-Payments and Citibank High End Secure Payment Gateways.
Your customers enter all their personal information and credit
card details on ICICI's E-Payments(Payseal) and Citibank's secure
servers and the same is encrypted before it is transmitted over
the Internet to the Acquiring Banks. Additionally CCAvenue's
server is behind security firewalls to ensure maximum protection
of your customer's information. This guarantees that your information
is inaccessible to any third party. CCAvenue uses industry-standard
SSL (Standard Sockets Layer) Technology, which is used worldwide,
for this data encryption.
Authentication by Verisign
CCAvenue is registered with Verisign, the world's best and most
trust worthy Net Authentication Agency. Click
here to verify our certificate. CCAvenue also follows
strict in-house security guidelines for ensuring confidentiality
of your customer information. Since the Payment Gateway application
software is maintained at ICICI's E-Payments and Citibank's
secure high-end servers, new payment technologies, standards
and features are automatically implemented as they emerge. Citibanks
and ICICI's E-Payments payment gateway is integrated with risk
management component, which empowers them with the ability to
control risk effectively. So, without changing your interface,
you get the benefits of the latest technologies, which allows
you to stay ahead in the rapidly changing landscape of E-commerce.
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What level of encryption does CCAvenue use?
CCAvenue uses the most powerful Verisign secure socket layer
(SSL) for encrypting customer data during transmission. To put
this into non-technical terms, it would take 340,000,000,000
years for today's fastest computers to crack Verisign SSL. Click
here to verify our certificate. |
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Billing
in foreign currency on the website |
Can
I offer the products on my site with INR as well as USD pricing
while maintaining a single CCAvenue account. If yes, should
I use two different shopping cart links for this purpose?
You may represent your product pricing in any number of currencies.
At the end of the transaction when your client has to check-out
to the CCAvenue payment option page, we require that the payment
amount is in INR equivalent only. This is because we do not
process the final payment in any other currency but INR; because
of RBI rules and Regulations. And no, you do not have to create
a separate shopping cart link for the various currencies. |
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How
can I ensure that the payment amount reflected on the final
CCAvenue checkout page is in INR equivalent?
You need to have a backend process that will convert your displayed
foreign currency price into INR. Eg. If a customer in the US
buys a product worth US$10, this amount must get converted to
Indian Rupees at the current exchange rate at your end; before
it is thrown to CCAvenue. Your buyer from outside India will
see the INR amount on this CCAvenue page (which offers multiple
payment options). At this point, he can view the exchange value
of the INR amount being billed to him in his local currency;
by using the live CCAvenue currency convertor link. By calculating
the exchange value at the precise time of the transaction, (INR
>< US$)the customer can see exactly how much will be billed
to him in his currency on his credit card statement.
Your customer will be billed in his local currency in his card
statement.
Particulars
|
Amount
|
Customer
Buy Price
|
5%
US$10
|
Live
Conversion rate on the CCAVenue currency convertor
|
US$1
= INR 48.5
|
Actual
Amount billable by CCAvenue in INR (US$10 x 48.5)
|
INR 485
|
Your
website Conversion rate
|
US$1
= INR 48.0
|
Amount
thrown to CCAvenue Payment checkout page(US$10 x 48.0)
|
INR
480
|
Amount
billed to, and payable by, customer in US$ according
to your exchange ratio
|
extra
|
Amount
Charged to your customer's credit card
|
--INR480
>< US$9.89
|
Please
do a test transaction on a website like www.saranam.com
and see how it works, it will be more clear then. |
|
|
With
the exchange rate fluctuating on a daily basis, how can I ensure
a comfortable deal for the customers and myself?
No genius in the world can predict at what exchange rate (INR
>< US$) rate the end customer is going to get his credit card
bill as this fluctuates by the minute. So to play safe, you
must ensure that, no matter what happens, the end customer should
not see any amount over US$10/- on his credit card billing statement.
For this, you need to work with a benchmark. Let's assume, the
US$ rate today for INR is INR 48.50 = US$ 1. You should take
a benchmark of INR 48.0 = US$ 1. Which means that even if the
clients' bank is actually using the exchange rate INR is INR
48.50 = US$1, the client will only be billed US$9.89; as against
US$10/- which he agreed to pay you. (This is arrived at by US$10
x 48.0 = INR 480/48.5 = 9.89) To ensure the best deal for both
you and the customer, you will have to regularly monitor the
INR >< US$ rate of exchange, and maintain an optimum difference
parameter. While small corrections in the exchange rate do not
affect your customer's price negatively, you must also be careful
not to underprice yourself on the exchange rate too much. Do
upwardly revise your INR calculation if there is a huge jump
in the exchange rates, so that this jump can add to your profitability.
|
|
|
Will
I be able to claim export benefits for all my overseas credit
card transactions?
In what currency will my customer be billed? RBI insists that
Merchants in India settle transactions in INR only and the respective
banks give a foreign exchange inward remittance certificate.
CCAvenue will then pass this certificate on to you, our Sub-Merchant.
This would take care of your Income Tax issues, enabling you
to claim exports benefits under section 80 HH of the Income
Tax Act. |
|
CCAvenue:
an Online service |
Does
CCAvenue have any offline services or support infrastructure?
CCAvenue is a pure internet model with only online sales and
support. All the details you require to enroll and conduct business
through CCAvenue are available at www.ccavenue.com For any specific
queries not by the FAQs, or info on the website, please email
us at service@ccavenue.com. Alternatively you can chat online
with our support staff on any day from Monday to Saturday, between
10.00 am - 6 pm on MSN Messenger. (ccavenue@hotmail.com / ccavenue1@hotmail.com).
|
|
Maintaining
your CCAvenue.com Account |
How
can I check the amount payable to me by CCAvenue?
To confirm your current balance payable, log in to your CCAvenue.com
account by using your user name and password. On the screen
that follows, click "View Account Statement" option. |
|
|
Do
I have to maintain any minimum balance in my CCAvenue.com Account?
Yes, just as you are required to maintain a minimum amount in
your savings account in a nationalised bank; you (sub-merchant)
need to maintain a minimum balance of Rs 1000/- in your online
CCAvenue.com Account.(Please refer the clause of 17 in the agreement.)
|
|
|
How
often will I receive my payouts?
CCAvenue settles payments on a weekly basis. Once the net
payables in your account exceed Rs.1000/-, CCAvenue will issue
regular cheques for all amounts over & above of Rs.1000/-
according to our weekly payment basis. That is, for the transactions
shipped/executed by you till Thursday, you will be paid on
the following Monday.
Your cheques will be couriered every Friday evening via a
PROFESSIONAL Courier and the dispatch details of the same
will be emailed to you the following Monday.
Alternatively, if you have an account in any of the banks
listed below, you cheques can be directly deposited to your
account with same being reflected the next day.
List of banks:
-
HDFC
- ICICI
- CITI
Bank
- HSBC
- Standard
Chartered
- Centurion
Bank.
- IDBI
- Global
Trust Bank
|
Signing
Up
|
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