Online Hotel Reservation Payment with ResAvenue

ResAvenue offers e-hoteliers’ a one-stop solution for property and inventory management along with real time online booking engine along with real time e-transactions processing all under one roof.

At ResAvenue we strive to offer value added services to the e-merchant to easily manage room inventory, room rates and agent networks as well as to increase sales, improve value and overall profitability and to enhance transaction security and pro-actively counter fraud and charge-back related losses.

The ResAvenue System has been designed for quick integration and ease of use. The ResAvenue User Guide will introduce you to the ResAvenue Hotel Reservation System and familiarize you with the features and methods of integration of ResAvenue Solution.

The ResAvenue User Guide is intended as a set up guide for new registrants of ResAvenue.com. It outlines the steps required to be followed by a new registrant to bring their account from newly created to completely integrated. This document has been written assuming a basic level of familiarity HTML and technical aspect of e-commerce. (If you need to learn more about HTML basics please read appendix A.) Reading this document should be the first step a merchant takes after signing up for their account. It contains indispensable information about how the hotelier’s account functions, and what its limitations are.

You can access the ResAvenue system, by clicking on the link/address provided to you in your ResAvenue account activation email. Alternately you may log in to your ResAvenue Account from the login page provided at the ResAvenue website (http://www.ResAvenue.com). When you log into your ResAvenue account using the client id and password provided to you in your activation email, you will be logged in as the Hotel Super Administrator with all rights and privileges. As the Super Administrator you can create additional users and assign different passwords, with different access levels, to each member of your staff authorized to access the ResAvenue property management interface – (for details on how to assign users and privileges please refer section 2.3.1).The client id or username assigned to you, as the Hotel Super Administrator cannot be changed; however to ensure the security of your account we recommend that you change your password for this account regularly.

Upon logging in to your account you will be taken to the main menu. Here you will find a number of features provided for your convenience:
The Login Information Box
The Navigation Bar
The Main Menu

The ResAvenue account has been configured using information provided by you at the time of registration. You will be provided with an administrative interface through a "link" (special website address) on the ResAvenue website to complete the set up for your property.
You would need to gather certain information, which you will need to enter into the ResAvenue System so that you can quickly enter the information during your initial Set Up:

Your property’s address, telephone, fax, email etc.

Your property’s brochure or fact sheet, so that you have descriptions ready to enter into the Property description page

Your cancellation and no show policy

A brief description of each of your room types (this is the description which guests will read on-screen when they select their preferred room type)

Rates for each room (or rate) type, which you wish to feature on the system (++ or net, as you prefer)

Rates for any special packages which you wish to feature on the system

Allocations for each room type, which you have entered into the system (for example: 5 room allocation for superior rooms)

IMPORTANT: You are able to amend and update any details entered into the system 24 hours a day

To set up your ResAvenue M.A.R.S account, please follow the steps below:

	2.3.1 User Configuration
	2.3.2 Group Configuration
	2.3.3 Property Configuration

2.3.1 User Configuration

As the System administrator you can create users in this section and assign access and function rights and privileges here. Please note that this screen will only be accessible to the System Administrator of your Property (anyone with Hotel Administrator access level) or any user to whom the rights for User Configuration have been specifically assigned.

You may create new users, edit existing users access rights and also delete users form this interface.

For the super administrator you may change the password and name however please ensure that you do not change any of the other access rights.The super administrator or authorised user can create new users and assign specific rights and privileges to them. You will need to add the user’s information and assign separate User Names and Passwords for each of the Reservations and Administrative Staff (it's best for each staff to have a different password)

Click on the arrow of the drop down box Configuration (at top right of the screen)
Select ‘User Security Settings’ and click ‘Go’ to get to the User Access Screen.
Click on ‘Edit User’ button to display the security levels auto-assigned to the 'Hotel Administrator'. Add your name full name at the top of the screen. Do NOT change any of the settings for the Hotel Administrator
Click ‘Save’ button to save changes and return to User Access screen
To add users click on ‘New User’ button and add Full Name, User Name, and Password for your staff. Then set the Read/Write, Read Only, Available access as suited to that staff member. You can also set property specific rights.
Click ‘Add User’ button to save and return to the User Access screen
Repeat the above steps until you have added User Name/Password, with appropriate access levels, for all authorised staff members.

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2.3.2 Group Configuration

If you are registered as a Group then, the Super administrator of the group will be displayed a special interface, with an additional menu bar at the top of the page. This additional menu bar allows you to configure additional properties within the group. If you wish to add more properties to your group you may do so by entering the details under the ‘Add New Property’ link and sending a mail to the administrator to enable additional properties.The super administrator of the group or the user who has been specifically assigned the Group configuration right you will also be able to define the default settings that will be applicable across all properties within the group. In case of a Group an additional item ‘Group Configuration’ also appears in the pull-down menu of functions provided an the extreme right hand side of the menu. The Group Configuration Menu allows the authorised administrator to change the group’s details, group administrator’s contact information as well as set defaults settings that will be applicable to all the properties of the Group.

You may select the details you wish to view and click on the ‘View Selected’ button placed at the bottom of the page.

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2.3.2.1 Group Information

The Group Information page comes pre-populated with information about the group’s headquarters as provided by you at the time of registration. You may edit details as and when required, to ensure that updated information is always displayed to your customers.

The Group’s Information and headquarters details can be viewed and edited from this interface.

The administrator will not be able to edit certain details like the number of properties within the group, the type and status of the account, the location of the properties etc

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2.3.2.2 Group Administrative Contact Information

he Group Administrative Contact Information page comes pre-populated with information about the group’s administrative contact as provided by you at the time of registration. You may edit details as and when required, to ensure that updated information is always displayed to your customers.

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2.3.2.3 Default Configuration for the Group

The Default settings interface allows the super administrator to set the defaults for the entire group..

The Group’s Default Configuration screen allows the super administrator to select and set critical options and rules on which the room and reservation information for all properties in the group will be entered into the system as well as displayed to the customer at the time of bookings.

The administrator can set and control such vital criteria such as:

Cut-off dates.
Whether rates are inclusive of tax or subject to tax.
Whether to offer twin or double bed option to guests.
Whether or not infants and children can be entered in separately as occupants and the max age limit for infants and children.
Whether transfers are available and the mode of transfer and details on nearest airports.
The checkout time is also configurable and will be displayed to the guest at the time of booking.
You can also enter your reservation policy here, which will be displayed, to the customer at the time of booking.

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2.3.2.4 Taxes and Gratuity Configuration

In this screen you can enter the tax and service rates applicable for your property.

Enter Exp. Tax in the first line. You should enter the % value and then enter any remarks relevant to that tax.
Enter Luxury Tax in the second line. You should enter the % value and then enter any remarks relevant to that tax.
Enter Sales Tax in the third line. You should enter the % value and then enter any remarks relevant to that tax.
Enter Service Tax in the fourth line. You should enter the % value and then enter any remarks relevant to that tax.
Enter any other Taxes, surcharges or Service charges in the fifth line onwards (or leave them blank)
If any of the taxes are not applicable anymore simply select the Cancel checkbox provided alongside each to disable them.
Click on the ‘Save Changes’ button to update your tax settings.
You have already chosen whether to display these amounts (see Property Default Setting Configuration, Default Tax/Service). These tax & service % amounts will only display if you have chosen to display them in the Property Defaults settings above.

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2.3.2.5 Cancellation and No Show Policy

You can create your Cancellation & No Show Policy from this interface. Simply follow the steps below:

Select “Property Configuration” from the right most drop down menu and click Go
Click on the radio button for Cancellation & No Show and then click the “View Selected” button
You need to enter your property specific “Cancellation & No Show Policy” (e.g. the Terms and Conditions under which you are accepting guest reservations). Note: When guests enter their credit card details to guarantee their reservation, they will be invited to click on Cancellation & No Show Policy - the information you enter here is what guests will view.
You can add a Introductory note as well as a footnote in addition to 4 distinct policy headings and terms.
Click on “Save Changes” button to create policies suited to your property.
Click Save Changes, then Click Update Completed OK

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2.3.3 Property Configuration

The Property Configuration interface allows the Hotel Administrator to manage the property’s information and configure the settings applicable for that property.

You may select the details you wish to view and click on the ‘View Selected’ button placed at the bottom of the page.

2.3.3.1 Property Information

The property information screen is pre-populated with information obtained at the time of registration with ResAvenue. In case of multiple properties, the data for each property must be entered separately.

The Property’s Information and address details can be viewed and edited from this screen.

The administrator cannot edit certain details like the type of account and status of the account, number of rooms to be made available for booking online.

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2.3.3.2 Property Administrator Contact Details

The administrator who has been assigned Property configuration rights can also change the contact name, designation and email address.

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2.3.3.3 Default Configuration for the Property

The Default settings interface allows the administrator to set the defaults for the property. The administrator may override the defaults set by the Group administrator.

The Property’s Default Configuration screen allows the administrator to select and set critical options and rules on which the room and reservation information for this particular property will be entered into the system as well as displayed to the customer at the time of bookings.

The administrator can set and control such vital criteria such as:

Cut-off dates.
Whether rates are inclusive of tax or subject to tax.
Whether to offer twin or double bed option to guests.
Whether or not infants and children can be entered in separately as occupants and the max age limit for infants and children.
Whether transfers are available and the mode of transfer and details on nearest airports.
The checkout time is also configurable and will be displayed to the guest at the time of booking.
You can also enter your reservation policy here, which will be displayed, to the customer at the time of booking.

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2.3.3.4 Currency configuration

For each property you will have at the time of registration selected the currencies in which you will be processing your online bookings.

In the currency configuration screen you can select or change your primary processing currency from any of the processing currencies you have selected at the time of registration. You can select a currency to display a separate rate structure for local residents. You can select to display resident currency rates to non-residents or to display non-resident currency rates to your resident customers.

To configure you currencies click on the ‘Property Configuration’ in the right hand side menu.
Select your primary processing currency
Select the currency in which you wish to display rates to local residents
And choose whether or not resident currency rates are to be shown to non-residents and vice versa.
Select the currencies in which you wish to display rates on your website
Click on the ‘Submit’ button to save your settings.
Please note that after saving these settings you must click on the ‘Conversion Rates’ and enter the rates for each display currency (and/or resident currency) vis-à-vis the primary processing currency selected by you.

Please note that if ever you change the primary processing currency then the exchange rates you have entered for the display currencies will be wiped out and you will have to re-enter the exchange rate for each of the currencies in view of the new primary processing currency.

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2.3.3.5 Taxes and Gratuity Configuration

In this screen you can enter the tax and service rates applicable for your property.

Enter Exp. Tax in the first line. You should enter the % value and then enter any remarks relevant to that tax.
Enter Luxury Tax in the second line. You should enter the % value and then enter any remarks relevant to that tax.
Enter Sales Tax in the third line. You should enter the % value and then enter any remarks relevant to that tax
Enter Service Tax in the fourth line. You should enter the % value and then enter any remarks relevant to that tax.
Enter any other Taxes, surcharges or Service charges in the fifth line onwards (or leave them blank)
If any of the taxes are not applicable anymore simply select the Cancel checkbox provided alongside each to disable them.
Click on the ‘Save Changes’ button to update your tax settings.
You have already chosen whether to display these amounts (see Property Default Setting Configuration, Default Tax/Service). These tax & service % amounts will only display if you have chosen to display them in the Property Defaults settings above.

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2.3.3.6 Cancellation and No Show Policy

You can create your Cancellation & No Show Policy from this interface. Simply follow the steps below:

Select “Property Configuration” from the right most drop down menu and click Go
Click on the radio button for Cancellation & No Show and then click the “View Selected” button.
You need to enter your property specific “Cancellation & No Show Policy” (e.g. the Terms and Conditions under which you are accepting guest reservations). Note: When guests enter their credit card details to guarantee their reservation, they will be invited to click on Cancellation & No Show Policy - the information you enter here is what guests will view.
You can add a Introductory note as well as a footnote in addition to 4 distinct policy headings and terms.
Click on “Save Changes” button to create policies suited to your property.
Click Save Changes, then Click Update Completed OK

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The ResAvenue Transaction Gateway offers e-hoteliers’ in India a one-stop solution for processing e-transactions ranging from credit card transactions to direct debit from their online bank accounts. At ResAvenue we strive to offer value added services to the e-merchant to increase the number of transactions, their value and overall profitability and to enhance transaction security and pro-actively counter fraud and charge-back related losses.

The Current room types page shows you the details of all room types currently entered into the system. The first time you visit this screen however you will find the message ‘ No Room Types have been currently configured’.

To add a new Room Type, click on ‘New Room Type’ button provided at the bottom of the ‘Current Room Types’ display page and follow instructions given under the section “Configure A New Room Type” until you have finished entering all your room types.

Once you have configured your room types you will be displayed the details of the currently configured Room Types with their description, occupancy details and internal notes if any. With a link to “View Room Image”, “Edit Room Details” and “Delete Room” alongside.

Click on the arrow of the drop down box (at top right of the screen) and select the “Room Type Configuration” option and click on “Go”
Each room type must be entered individually (we suggest that you start with your "lowest" grade room and then move up to your best suites). Please enter all room types, which you wish to feature on Internet Room Code - for example, SUP or DLX.
Room Type – Here you may enter the name of the room for example, Superior Room City View, Superior Room River View, etc
Room Classification - select the classification of the room form the dropdown provided. For example room, suite, villa, etc – as appropriate
Room Description – Enter the description of the room here. Ensure that this is as descriptive as possible as this is the only description, which guests will see during the reservation process. Mention, for example, air-conditioning, en suite bathroom with separate shower unit, in-room safety deposit box, coffee and tea making facilities, room size in sq m, in-room fax, modem jack, cable TV, in-house movies, etc. (Note that the "space" limit is 250 characters!). Since potential guests view the Room Descriptions, we suggest that you print a copy of the descriptions you have entered and pass it to your Director of Sales so that he/she is aware of what guests will read on-screen.
Maximum Rooms available – Here you need to specify the number of rooms of this type, you intend to make available for booking online.
Maximum Room Occupancy – Please enter the maximum number of adults you will accept in this room type in existing beds ·
Maximum Additional Adults – Please enter the maximum number of additional adults you will accept in this room type in extra beds
Maximum Children – enter the maximum number of children you will accept in this room type, sharing with one or more adults in existing beds. Note: Guests making a reservation will see a note stating, for example, maximum 2 adults per room in existing beds + 1 extra adult OR 1 child under 12 years old
Room Amenities – select the amenities provided for this specific room type by checking the options below.
After entering the above details click on the “Submit” button to add the new Room Type.

Click on the arrow of the drop down box (at top right of the screen) and select the “Room Type Configuration” option and click on “Go”
Each room type must be entered individually (we suggest that you start with your "lowest" grade room and then move up to your best suites). Please enter all room types, which you wish to feature on Internet Room Code - for example, SUP or DLX.
Room Type – Here you may enter the name of the room for example, Superior Room City View, Superior Room River View, etc
Room Classification - select the classification of the room form the dropdown provided. For example room, suite, villa, etc – as appropriate
Room Description – Enter the description of the room here. Ensure that this is as descriptive as possible as this is the only description, which guests will see during the reservation process. Mention, for example, air-conditioning, en suite bathroom with separate shower unit, in-room safety deposit box, coffee and tea making facilities, room size in sq m, in-room fax, modem jack, cable TV, in-house movies, etc. (Note that the "space" limit is 250 characters!). Since potential guests view the Room Descriptions, we suggest that you print a copy of the descriptions you have entered and pass it to your Director of Sales so that he/she is aware of what guests will read on-screen.
Maximum Rooms available – Here you need to specify the number of rooms of this type, you intend to make available for booking online.
Maximum Room Occupancy – Please enter the maximum number of adults you will accept in this room type in existing beds ·
Maximum Additional Adults – Please enter the maximum number of additional adults you will accept in this room type in extra beds
Maximum Children – enter the maximum number of children you will accept in this room type, sharing with one or more adults in existing beds. Note: Guests making a reservation will see a note stating, for example, maximum 2 adults per room in existing beds + 1 extra adult OR 1 child under 12 years old
Room Amenities – select the amenities provided for this specific room type by checking the options below.
After entering the above details click on the “Submit” button to add the new Room Type.

The Rate Master page shows you the details of all Rate Masters currently entered into the system. The first time you visit this screen however you will find the message ‘ No Rate Masters have been currently configured’.

To add a new Rate Master, click on ‘Add New Master’ button provided at the bottom of the ‘Rate Master’ display page and follow instructions given under the section “Add A New Rate Master”. Once you have configured your Rate Master you will be displayed the details of the currently configured Rate Master with the Rate Master name, related Rate Master code and associated Rate codes and the number of agents sharing the Rate Master.

The booking acceptance status of each Rate Code under a rate master will also be displayed. You can set the status to ‘NO’ to immediately stop accepting booking for this rate code by clicking on the name of the Rate code to be modified and setting the ‘Code Open to Accept Bookings’ field to ‘No’ and saving.

To add a new rate code under a specific Rate Master simply click on the ‘Add A New Rate Code’ link provided under that specific Rate Master. You will also be able to view the Rate Summary for each Rate Master by clicking on the ‘Rate Summary’ link provided below the specific Rate Master

Click on the arrow of the drop down box (at top centre of the screen) and select the “Rate Master” option and click on “Go”
Click on the “Add A New Master” button provided at the bottom of the page.
Enter a Rate Master code and Rate Master Name, as well as a description, which is for internal use only.
You can opt to rate codes automatically for each room type.
After saving you will be displayed the Rate Master. If you have chosen to add all room types to the new rate master then the system will automatically assign rate codes for each of the room types and display them below the Rate Master name.

To add a new Room Code, click on ‘Add New Rate Code’ button provided at the bottom of the ‘Rate Master’ display page and follow instructions given below.

Enter a Rate Code Name and Rate Code, as well as a description which is for internal use only.

You can set whether this code is open to accept bookings.

You can set the Room type for the Rate code.

Select a classification of the Rate from the drop down menu.

Enter the Rate Inclusions i.e. a description of what services and facilities are included in for this rate code.

You can also specify internal notes for the information of your in-house staff only.

Click on the ‘Save Rate Code’

Click on the arrow of the drop down box (at centre of the screen) and select the “Rates -New” option and click on “Go”

Select the Rate Master for which you wish to add the rates.

Select the Rate code within that Rate Master.

Now select the dates from and till you wish to have the rates applied.

Select the currency in which you wish to enter the rates. You must enter rates for all your processing currencies to ensure that the rates will be displayed on your website.

Now hit the ‘Enter Rates’ button.

You will now be displayed a screen to set the rate conditions and rates per room.

You need to set the Minimum and Maximum nights that a customer can stay.

You must set the cut-off period before the arrival date after which you will not accept bookings online.

You must select whether to enter rates on a per person basis or on a flat rate per room basis.

Rates also must be entered for both residents as well as non-residents.

Now click on the ‘Save Rates’ button at the bottom of the page.

To amend a Rate, click on ‘Rate - Amend’ link Click on the arrow of the drop down box (at centre of the screen) and select the “Rates - New” option and click on “Go”.

To view the Rate Summary, click on 'Rates & Allocations' link and click on the arrow of the drop down box (at centre of the screen) and select the "Rates Quick View" option and click on "Go".

The Allocation Master page shows you the details of all Allocation Masters currently entered into the system. The first time you visit this screen however you will find the message ‘ No Allocation Masters have been currently configured’.

To add a new Allocation Master, click on ‘Add New Master’ button provided at the bottom of the ‘Allocation Master’ display page and follow instructions given under the section “Add A New Allocation Master”. Once you have configured your Allocation Master you will be displayed the details of the currently configured Allocation Masters with the Allocation Master name, related Allocation Master code and associated Room types and the number of agents sharing the Allocation Master.

You can activate auto alerts for each room type under the Allocation Master so that you will be informed when the room inventory drops below the assigned value.

To add a new Allocation Master you must enter the code and name for the master as well as a description in the fields provided. Upon clicking on the ‘Create New’ button the Allocation Master is created and all room types are automatically assigned to it. Simply click on the ‘Back to Allocation Masters’ link to exit out of the creation of a New Allocation Master and return to the previous screen.

To allocate rooms to an Allocation Master you must follow the steps outlined below:

Select the Allocation master to which you will be allocating rooms from the dropdown provided

Select the room type of the rooms you wish to add to this allocation.

Select the date from and until when you wish to allocate the rooms. Please note that the allocations will be effective only until the night of the date selected.

Now enter the number of rooms of the selected room type you wish to allocate for the specified period and for the specified allocation master. You can either choose to assign different number of rooms for each day of the week in the boxes provided OR you may choose to assign the same number of rooms for all the days within the specified period by simply entering the number in the Global text field.

To amend an Allocation, the steps are as outlined below:

Select the Allocation master to which you will be allocating rooms from the dropdown provided

Select the month and year for which you wish to make amendments.

Then Select the room type and click on the ‘View & Update’ button.

You will be displayed the room allocation for the selected Allocation Master and for the selected display month. You can amend the allocation in any of the following ways:

You can simply change the number of rooms allocated for any of the dates displayed.

You can also opt to make certain dates ‘Request Only’, implying that these rooms will not available for real time booking for these dates but instead an email request will be sent to your hotel reservations staff. Simply check the ‘Request Only’ check box provided below the date.

You can also instantaneously block dates as sold out by checking the ‘Sold Out’ check box provided below the date.When you have made all the changes in allocations for the specified period you can update the Allocation Master by clicking on the ‘Save Changes’ button provided below.

To view Allocations follow the steps outlined below:

The Quick view will display the number of rooms allocated for each room type over the period selected.

The summary will display a consolidated view of number of rooms available, on request and closed out for the period selected, for each allocation master.

The ‘Agent Configuration’ in the ‘Configuration’ drop down menu will take you to the ‘Agent Summary’ screen which displays the Agent code, Agent name and the status of the agent (whether active or not). The first time you visit this page you will be displayed the message ‘No Agents Configured’.

To add a new Agent, click on ‘New Agent’ button provided at the bottom of the ‘Agent Summary’ display page and follow instructions given under the section ‘Adding A New Agent’. Once you have configured your Agent the details of the currently configured Agents with the Agent name, related Agent code and the status of the agent, i.e. whether active or not will be displayed on this page.

To edit an agent simply select the radio button provided alongside the Agent you wish to edit and click on the ‘Amend Agent’ button at the bottom.

To add a new Agent you must enter the code for the Agent and set whether the agent is a default agent. If you set the agent as the default agent then the rates and allocations assigned for this agent will be displayed to the guests visiting your website for reservations. The other information as requested on the form must be entered for agent.

The Agent Configuration screen allows the administrator to create a new agent and assign the Rate Master and Allocation Master for the agent.

He can set whether the agent is to be displayed room descriptions, rates and / or number of rooms available.

The administrator can set payment method allowed for the agent, for example:

Personal Details and Reservation Guarantee
Reservation Guarantee Only
Guarantee Not Required (Invoiced as per Agent Contract)

The agent must be assigned a dedicated username and password using which he may log in to view availability and make bookings.

The administrator has the ability to activate and de-activate the agent at any time.

Clicking on the ‘Add Agent’ button will save the new agent details.

To configure rates for special packages you need to create a new Rate code for each of your packages by following the steps listed below:

Step 1: Click on the arrow of the drop down box (at top centre of the screen) and select the “Rate Master” option and click on “Go”

Step 2: To add a new Room Code, click on ‘Add New Rate Code’ button provided at the under the Rate Master under which you wish to create the package and follow instructions given below.

Step 3: Enter a Rate Code Name and Rate Code, as well as a description, which is for internal use only.

Step 4: You can set whether this code is open to accept bookings.

Step 5: You can set the Room type for the Rate code.

Step 6: Select ‘Package Rate’ as the Rate classification of the Rate from the drop down menu. This is very important if you do not select ‘Package Rate’ then your Rate code will not show as a package.

Step 7: Enter the Inclusions for the package i.e. a description of what services and facilities are included in for this particular package.

Step 8: You can also specify internal notes for the information of your in-house staff only.

Step 9: Click on the ‘Save Rate Code’

The ResAvenue M.A.R.S. interface provides you with reporting features to retrieve detailed statistical reports and information based on the criteria you specify. For example:

Guest Records
Reservation – List
Revenue Report
Reservations – New
Reservation – Search
Traffic report

This interface allows you to retrieve information based on your guest’s information like name, city name, country, email address etc.

Your search will display guest details, which match the selected criteria. If a guest has made multiple bookings using the ResAvenue system then you will see the guests information displayed multiple times. Clicking on the ‘Details’ link alongside each will provide the information.

You can choose to view the list of reservations made through the ResAvenue booking system. The reservation list can be sorted based on Agent name, Arrival month and Booking status of the reservation. You may select one or all conditions to filter your search. Select 'Reservations List' from the drop down list on the top left-hand side of the Control Center. Choose the month/year you wish to view and click 'Show Guest List'.

This screen gives you a monthly summary of Room Nights Booked and Total Revenue. Your Reservations Manager can print it out on a monthly basis.

This report features:

A summary of reservations made in 1 month, for each rate type entered into the system.

The report heading are: Number of Reservations, Total Rooms Booked, Total Room Nights, Total Revenue for Month, Average Length of Stay and Average Room Rate.
Note: This report is only accurate if your Reservations Manager keeps reservation details up-to-date in the Control Center.

This screen gives you a monthly summary of Room Nights Booked and Total Revenue. Your Reservations Manager can print it out on a monthly basis.

This screen shows you how many times availability has been checked at your hotel in a specified month. Your Reservations Manager can print it out on a monthly basis. This report includes:

A summary of Availability Checks.

The total number of Reservations Submitted.

The date that Availability was checked from your website.

The reservation dates that the Guest requested.

Advice on whether room showed Available or Not Available on the ResAvenue System (e.g. whether or not your hotel has entered a room allocation into the System)

The IP Host address which enables you to keep track of the IP from where your guests are making bookings.

This screen shows you how many times availability has been checked at your hotel in a specified month. Your Reservations Manager can print it out on a monthly basis. This report includes:

Please note that this screen shows you how many times availability has been checked at your hotel, the total number of reservations submitted and, where available, it indicates the country of origin of the availability check:Click on the arrow of the drop down box Reservations (at top left of the screen)Select Traffic Report and click GoChoose the month which you want to check (this obviously should be prior to today's date)

Customisation enables you to change and match the look and feel of the ResAvenue booking engine page with that of your hotel website. To customise your booking page follow the steps below:

You can add links at the top of your booking engine pages to provide a navigational menu for your guest. Simply add the name or title of the link as you would like it to appear on your booking pages and the associated url and click on the “Save Link Setting” to save the same.

The Advance Administration menu will be available on the extreme right only for the designated Super Admin. The modules under the advance administration provide the administrator with additional functionality like:

Account Summary
Advance Configuration
Transaction Summary

The Account Summary provides the administrator with a listing of unsettled the transactions for the past two weeks in your selected primary processing currency.

The Advance configuration module allows the administrator to add additional email ids, fax numbers and SMS ids on which reservation alerts, faxes and SMS will be received respectively.

10.2.1 To Configure Additional Emails For Reservation Alerts

You can configure additional email ids on which you wish to receive email alerts for Reservations and bookings. This will help you ensure that your reservations staffs are always updated on the latest status of reservations.

10.2.2 To Configure Additional Faxes For Reservation Alerts

If you wish to receive faxes for Reservation Alert you may configure the additional fax ids here.

10.2.3 To Configure Additional SMS For Reservation Alerts

You can configure additional SMS ids on which you wish to receive SMS alerts for Reservations and bookings. This will help you ensure that your reservations staffs are always updated on the latest status of reservations. Please note that SMS charges are applicable per SMS id you configure here.

The Transaction Summary provides the administrator with a listing of the unsettled transactions for the past two weeks in your selected primary processing currency. If you wish to search for transactions for a specific period, simply select the date from and to date of the time period desired and the currency for which you wish to see the listing.

You will note that the table displays the order number, the date the transaction was captured, the status of the transaction, the amount either credited or debited for the transaction and the balance. If the number of records exceeds 20 then these will be displayed in subsequent pages. Each page will display the total balance for the records displayed on that page. The total balance for all the transactions on this page are computed and displayed at the bottom of the table. Clicking on the order number pops up a window displaying the details of that particular order.